The Art of Experience

UX Design | Information Architecture

what’s in a line?

To many, a line is simply an inconvenience, a burden into which we are all born and an experience we are doomed to suffer repeatedly throughout our lives. But, often, there is more
Read more →

of users and heroes

As a UX designer, from the moment I discovered the user’s journey in my toolbox it wore a smudge like a ghost that I could neither fathom or shake. I was captivated by its my
Read more →

it’s all about experience

What is experience? For every person, there is likely a very unique definition. To a job seeker, it’s a section on a resume. A traveler might define it in photos uploaded to
Read more →

“A hero ventures forth from the world of common day into a region of supernatural wonder: fabulous forces are there encountered and a decisive victory is won: the hero comes back from this mysterious adventure with the power to bestow boons on his fellow man.” – Joseph Campbell

A naturally creative soul with over two decades of user-centered design and information architecture experience, Michael has become a well-known and much sought-after user-centered design professional. His broad educational background (anthropology, history and language studies) and work in healthcare, advertising and research has prepared him well for his success in this vocation.

Michael believes that the keys to solving challenges great and small that we face in the world today can be found by enabling people with well-designed tools to engage with knowledge in efficient and meaningful ways. To such efforts he brings a natural empathy for others, a willingness to truly listen, a developed capacity for discovering pattern in disarray and an appreciation that innovation is nourished by common sense. His desire is to work learn and teach among others who are equally inspired and committed to solve perplexing problems in in healthcare, governance, economics, the environment and education by designing simple, yet powerful, solutions – and have a little fun along the way.

Michael currently makes his home in Chevy Chase, MD, from where he commutes to Alexandria, VA, in his role as UX Designer at the US Patent and Trademark Office. In his (increasingly rare!) free time, his interests in travel and anthropology may find him back in Bolivia, where he spent much of the past decade immersed in ancient Incan ruins, alligator-rimmed Amazonic rivers and some of Santa Cruz de la Sierra’s hottest (literally) boliches. But, first and foremost, he enjoys spending time with his wife Ximena (when she’s not abroad on legal missions with the IMF…), and sons Matteo and Nicolas.

Education: BA in Anthropology — California State University, Chico

Research: Contextual interviews, focus groups, heuristic analysis, mental models, storymapping, user journeys

Methods: Agile, Lean UX, User-centered design, JIRA

Tools: Axure, Adobe Creative Suite, Sencha Architect, Omnigraffle Pro

Languages: English and Spanish

Affiliations: Information Architecture Institute, Usability Professionals Association (DC Chapter), American Anthropological Association

I’m just starting to compile my portfolio. Twenty years of graphic design and web development — where does one begin? (Perhaps most recent = most relevant?) But, of course, we know that’s not always the case, particularly in an industry which can be as capricious as a squirrel…

what’s in a line?

To many, a line is simply an inconvenience, a burden into which we are all born and an experience we are doomed to suffer repeatedly throughout our lives. But, often, there is more to a line than we are le
Read more →

of users and heroes

As a UX designer, from the moment I discovered the user’s journey in my toolbox it wore a smudge like a ghost that I could neither fathom or shake. I was captivated by its mysterious doppelgänger, de
Read more →

it’s all about experience

What is experience? For every person, there is likely a very unique definition. To a job seeker, it’s a section on a resume. A traveler might define it in photos uploaded to Flickr. Another might spe
Read more →

Thank you for visiting! If you were looking for me, you very likely have a challenging project which is in need of a level-minded, inspired, knowledgeable and experienced guide to lead you forward.

Reach out to me here — I’ll respond to your questions and comments promptly.

  1. Your (real) name *
    * Please tell me your name
  2. Your email address *
    * I'll need a valid email address to reply...
  3. What's on your mind? *
    * Please write something here... anything!